Top 6 Tech Trends That Help Build a Robust Digital Transformation Strategy
“Businesses should tread softly while developing their digital transformation strategies in 2020 as trends are no more the same as it used to be until 2019.”
Digital transformation trends have been constantly changing and that too with breakneck speed. Many believe, the year 2020 marks the beginning of the second phase of digital transformation. Maturing technologies, new innovations’, perpetually growing mobile-heavy markets, and digital-born customers make the year progressive and largely drives the change in the digital transformation trends.
The year 2020, with respect to technology, is going to be filled with excitement for businesses as well as customers. Blockchain is coveting to go beyond the boundaries of cryptocurrencies, unmanned aerial vehicles such as drones are expected to see prominence, development such as 5G and Wi-Fi 6 is going to boost connectivity across smart devices, and autonomous vehicles are about to change the way logistics and supply chain function. On the other hand, the think tanks are also planning to fill the loopholes in the connected world, which makes data the most valuable asset, but at the same time also most vulnerable. A volley of such innovations and achievements are going to influence the digital transformation trends in 2020.
Therefore, at a time, when approximately 70% of the world’s total businesses are keenly involved in building a digital transformation strategy, it is important to make sure that they move in the right direction.
Top 6 Digital Transformation Trends in 2020
There are innumerable technologies such as IoT (Internet of Things), AR/VR (Augmented Reality/Virtual Reality), and more that still pervades the business town. But the following are the top 6 digital transformation trends that are expected to gain traction among businesses in the progressing year.
# AI (Artificial Intelligence)
Reports inform that 2020 will be the year of customer experience and AI is going to play a larger role in helping businesses deliver the same. With its high computing abilities and clubbing the potentials of ML (Machine Learning), AI enables businesses in developing strategies towards delivering the best of customer experiences. Businesses will leverage AI capabilities to anticipate customers’ demands and deliver them personalized experiences.
# Conversational Solutions
Businesses’ disappointment towards traditional chatbots is quite apparent. And there are valid reasons for the same. Many call them stupid for the fact that they failed to understand customers’ context. But things are not the same with AI-powered conversational solutions. They have cognitive abilities. They learn from the existing business database and evolve on the ongoing conversations with customers. These are being widely recognized for the ability to converse naturally and deliver customers humanized experiences. Conversational AI solutions are the bots, which not only offer bespoke replies to customers’ queries but In many cases, give suggestions as well, thus performing beyond expectations.
# Blockchain
The potential of blockchain is ready to be unraveled. Businesses are experimenting with new use cases of Blockchain, wherein they are proactively planning to leverage its distributed ledger technology (DLT) to create transparency and augment security across business transactions. At a time, when connected things are proliferating and a sharing economy is in making, blockchain is one of the prominent digital transformation trends that ensure maximum data security.
# 5G and WiFi 6
Technologies such as IoT predicated the connected ecosystem, which businesses are living in today. And technology innovations such as 5G and Wi-Fi will further accelerate the connectivity. Everything that is being technically smart will benefit from 5G and WiFi 6, which are a boon to smart connected devices. Be it smart city, smart enterprise and be it smart vehicles, the digital transformation trends such as 5G and Wi-Fi 6 will facilitate information sharing in real-time and that too with ultrafast speed.
# Big Data Analytics
According to an article published by Forbes, businesses, which do not plan to invest in analytics in the current year “won’t be in business in 2021.” If customer experience is the most important parameter to win customers’ loyalty in 2020, analytics is the way to achieve it. Big data analytics is what turns data to be the most valuable asset of the digital-driven world. A digital transformation strategy without big data analytics can never be complete. Analytics process enterprise-wide data and process it in real-time to generate actionable insights, which improve decision-making abilities, helps to know customer preferences, and build customer customer-centric strategies. Analytics will be largely used to make customers journey seamless.
# Autonomous Things
Autonomous things is another digital transformation trend that businesses are most likely to benefit from. More and more businesses are yearning to deploy technologies such as robotic process automation (RPA) to upskill their workforce and augment business performance. Such technologies accelerate tasks, reduce errors, and mitigate risks. Multiple innovations such as smart vehicles, drones, robots, and more are being done. Digital transformation trends such as autonomous things significantly help businesses to perform with precision, increase productivity, and sharply reduce the time-to-market.
Why Approach a Digital Transformation Company to Adopt These Trends?
To some extent, digital transformation has become fascination more than need. But there’s no point in making vague endeavors. The best way to embrace the latest digital transformation trends is to approach a digital transformation company. They have technology experts, tools repository, product engineers, UI and UX designers, and all the required infrastructure that helps you spread your digital landscape.
Digital transformation trends are about leveraging the above-mentioned technologies that help to accelerate business performance, increase ROI (Return-on-Investment), and most importantly, deliver exceptional experiences to customers. Be it healthcare, oil & gas, chemicals, retail, eCommerce, manufacturing, education or be it the BFSI (Banking, Financial Services, and Insurance) industry, a digital transformation company can help businesses across industries adopt the best tech-trends and leapfrog the competition with aplomb.
